Find out the Free Shipping conditions here
This Privacy Policy applies only to BELENIK and its services.
Internet is a fabulous communication tool. From day to day, we realize your importance in our life: just clicking on a computer mouse and the world is at our feet. People move closer and experiences rapidly spreads all over the world.
For all these reasons and for everyone to rely more and more on this communication method, it is important for BELENIK that all users of its services and visitors of its pages are guaranteed the confidentiality of their data.
When we ask for your name, address, telephone, education, among others, we aim to maintain a closer relationship with our users. With your registration, we treat you by your first name, we get closer to you and we can respond to your needs or requests more effectively.
If, for any reason, BELENIK updates its Privacy Policy, you will be the first to be informed.
BELENIK is committed to protecting your privacy and will make every effort to ensure the use of technology that is effective enough to make your online experience safer and your relationships increasingly strengthened on the Web.

These Terms & Conditions apply to all users and visitors of BELENIK.

All content on BELENIK belongs to us and cannot be used without prior written permission. Our brand and logo is also our trademark on several countries around the world.
We can change any content such as commercial offers, products, prices, sales campaigns and website features at any time and without prior notice. All offers, campaigns, sales events and special prices are limited to our available stock. Sales offers, special prices and discounts are not cumulative.
It is not allowed to use our website links for marketing without our written consent.
Our images are produced to enhance our website and your navigation experience. Sometimes, images may not be real.

The Customer or User of our website undertakes to comply with the following liabilities:
- Do not introduce obscene or libelous content throughout the website;
- Always provide true personal information;
- Do not assign any personal information - username, password, etc. - to third parties.

The assignment or provision of false information that causes any damage to the website owner, obliges the User to reimburse the said owner for that damage.
It is prohibited to put on the website any information that is obscene, defamatory or abusive and information that violates the privacy or intellectual property of third parties, as well as making available any information that may be harmful to third parties or to the website owner.
BELENIK may delete or suspend customer accounts that do not meet this liabilities.

When placing your order, you may select the shipping method that is available for deliveries at your destination. Courier prices may vary depending on order total weight, destination and delivery time. Final price will automatically update when you select the shipping method and your destination. Some orders may qualify to free shipping (*up to 2kg), depending on order total value, total weight and shipping destination. Orders through express free shipping that are not delivered or picked up by customers (ex. missing or incomplete delivery address, missing pick up time) may be subject to an additional shipping fee upon refund.
The mentioned delivery time is expected and depends on the courier company. During special seasons, the courier may take a few more days to complete the delivery.
Depending on each country Legislation, shipments may be subject to import duties or taxes, which should be paid by the Customer. The expected delivery time does not account for any delays caused by the national or international authorities during the processing or controlling of any shipment.

To cancel any Order, you must contact our Customer Service. Orders can be canceled if they have not been shipped yet. In the event of a cancellation in such circumstances, the Customer is entitled to a refund of the amount paid, within 5 to 10 business days.
After placing an order, you have one business day to complete your payment. Otherwise your order may be canceled.
BELENIK reserves the right to unilaterally cancel any Order due to programming errors, defects on website functionalities or errors that could lead to any modification on the Order processing or Order value. Orders may also be cancelled if any of the liabilities are not verified. 
To return a product you must contact our Customer Service within 14 days since your order has been delivered. The delivery date is provided by the courier on the online tracking website. After contacting our services, we will send you information about the exchange or returning process.

To return or exchange any article you must comply with the following conditions:

- Articles should be in good condition, with the original packaging and the respective invoice;
- Products with a safety seal should keep it intact;
- No refunds or exchanges of health products are accepted;
- No refunds or exchanges are accepted to products that we can't ensure they were not tested or used.

BELENIK will not be able to accept any product for return or refund if the original packaging is damaged or has use marks.
After contacting our Customer Service you should wait for instructions to send the return. Once your return arrives at our facilities, all products will be checked and will only be accepted if they fulfill the above mentioned conditions.
The amount paid for the products will be returned through the same payment method or another one that by decision of our services and acceptance by the Customer allows a faster refund. Refunds are always subject to the amount paid directly to BELENIK by the Customer for its products. Express shipping fees, Government taxes or duties are not refundable. The refund will only be operated after checking up the fulfillment of the mentioned conditions.
In case of non-compliance with the return conditions, BELENIK reserves the right to not accept the return, sending the products back to Customer's address.

Orders shipped via any Express shipping methods that are not delivered - due to incomplete, incorrect delivery address - or collected by Customers at the destination, may be subject, upon refund, to the shipping fee for Customer's destination.

When your order arrives with a visibly damaged packaging, it must be rejected and written this information on the form provided by the delivery courier. If the package is received delivered, the Customer confirms that it is in satisfactory conditions of acceptance.

If any product in the order is damaged, an image of the damage must be sent to our Customer Service. The image to be sent must include the outer packaging, the interior and all products on that order. Products are accepted as damaged only when their use is not possible. The return of the amount paid for the damaged product or the exchange for a product of equal or equivalent value, only takes place after the return of the damaged product to BELENIK.

Data management responsibility is from Vianafar Lda - - headquartered at R. Con. Alípio Quintas Neves, 240, 4905-515 Viana do Castelo, Portugal (European Union), PT509814107 and

The Law of Protection of Personal Data and the General Regulation of Data Protection ensure the protection of natural persons with regard to the processing of personal data and their free movement. For this purpose, any information of any nature whatsoever and independently of its support relating to a natural person shall be considered as personal data.
By accepting the Privacy Policy, you freely and unequivocally consent to the personal data provided by you to be recorded in a document owned and held by BELENIK, which is processed under Law on the Protection of Personal Data and the General Regulation on Data Protection.
The data maintained by BELENIK in its database are exclusively those given by customers during their registration or in the filling of forms, being collected and treated in an automated way.
Customers give their consent to transfer their personal data to the entity that owns BELENIK database, as well as others that are in a domain or group relationship with BELENIK. 
All personal data provided will not be transferred to other persons or third parties to BELENIK and its group without the prior consent of its owner, except for the purpose of this website.

Users' personal data are collected for order processing, customer communications, inquiries, clarifying doubts, requesting information, processing complaints, producing statistical data, marketing actions (with prior consent by the user), provision of services contracted by the user, service proposals, development of actions to combat fraud, requests for comments on products purchased.

BELENIK guarantees the confidentiality of all data provided by users. By accepting this Privacy Policy, you are aware that, although BELENIK treats data in a secure, responsible manner and using all necessary methods to prevent loss or manipulation of data, the collection in an open network allows the circulation of personal data without security conditions, and may be viewed or used by third parties.
The user is aware that, by not providing mandatory elements, this will imply the impossibility of accessing certain products, services or the placing and processing of orders.

In order to fulfill the purpose of this website, BELENIK will assign to other entities its personal data, for management and payment processing, management and processing of orders, provision of contracted services.

When shopping as a Guest, the Customer may give the following information to place an order: Name, E-mail, Country, Address, Tax Number, Phone Number, Shipping Destination, Shipping Method and Payment Method. Once the order is placed, the customer agrees with our Terms & Conditions and allows the use of all the given information to process the order, such as payment processing, warehouse management and delivery. The Customer also allows third parties to take care of their data, in order to fulfill the purpose of this website.
Shoppers using this shopping method could Create an Account just by clicking the button "Create Account" during checkout and inserting a security Password on the required fields. A confirmation e-mail will be sent to customer's inbox to confirm the registration on the website.
Shopping as a Guest is only available for non-registered users. Registered users should Sign In to their account before shopping.

BELENIK has a set of technical, organizational and technological measures in order to treat personal data with the maximum possible security and to prevent the loss, change or unauthorized access to user personal data. BELENIK ensures the confidentiality of all personal data provided by users. These are stored on a Secure Server ensuring the highest possible security and confidentiality.
The user is aware that while using the level of protection legally required for the security of personal data, Internet security measures are not impregnable.

Communications and marketing actions are made through the contact channels provided by users who previously authorized and consented, in an express and free way, the said communications. When placing an order, users register to receive communications or suggestions related to that order, through the means of contact provided.
If you want to request a cancellation or opposition to a service, you may send us an email to or fill out the Form in the Customer Service section, while providing all the information so we can ensure that you are the legal owner of all the information request to remove.

The user may request modification, rectification, deletion, limitation, opposition and portability by the following means:
Filling out the Form on the Customer Service.

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